Your privacy matters

We take the security of your data very seriously. Your data is processed in accordance with the legal acts in force in the Republic of Estonia and the Inbank principles of processing customer data.


How we process personal data

In accordance with the Credit Institutions Act, we keep bank secrets indefinitely. This means that we will maintain the confidentiality of customer data and process your data only to the extent necessary. For more information, view our Principles of Processing Customer Data.

If you have any questions or comments about our privacy and data policy, please contact us at


How to safeguard your data

You also have an important role in safeguarding the security of your data. Please make sure to always use a secure internet connection and trustworthy versions of software. Keep your computer’s operating system, browser, ID-card, and virus and spyware protection software up to date with the latest software version.

How to protect yourself from fraud?

In Estonia, various fraudulent schemes are increasingly being used to gain access to bank account and customer card data.

By following the tips below, you can protect your data and avoid fraud.

  • 01. Keep the codes necessary for identifying yourself so that they are accessible to you only. Your bank will never ask for card details, Smart-ID codes, ID-card codes, or Mobile-ID codes in a phone conversation initiated by them or by e-mail. The police act in a similar manner. If someone calls you on behalf of the bank or the police and asks for such information, it is probably a scam.
  • 02. Do not download unknown applications to your phone at someone else’s request, even if some services promise special discounts, password protection, or enhanced security. Always make sure you yourself are the user of the app.
  • 03. We recommend that you do not open e-mails with suspicious content and links. If you receive an e-mail or a message on your mobile phone containing a link and asking you to enter your bank card details, this is an attempt to steal your card details.
  • 04. Do not enter your bank card details on sites you are not sure about. Before confirming a transaction, make sure that you initiated it yourself. If in doubt, cancel the transaction.
  • 05. When shopping online, make sure you are on the real site and not a copy of it. The site where you enter your bank card details must be secure. Check the URL of the page. Before making a purchase, we recommend that you study the history of the seller, including the ratings of other users.
  • 06. While paying for purchases using your phone, do not forget about security. Use biometric authentication or a screen lock and always use a secure password to unlock your phone. Update your software regularly and don’t let others use your phone.
  • 07. If your phone is lost or stolen, immediately contact Inbank support to block the card.
  • 08. Set daily and/or monthly limits for using your card. Too big a limit on a bank card gives scammers an advantage. If the daily limit on the card is less than the amount stored there, in case of loss or theft, scammers will not be able to receive all the money at once.
  • 09. Do not store your PIN with your card or in an insecure place where it can be easily found. The cardholder cannot dispute a card payment confirmed by a PIN. When making a transaction and entering a PIN code, always make sure that the code is not visible to others. When creating a PIN code, do not choose an easy to guess combination of numbers (your birthday or the birthday of a loved one, year of birth, 1234, 1122, 1111, etc.). When confirming the transaction with a PIN code, always check that the amount is correct.
  • 10. If your card is lost or stolen and/or if you discover incorrect card transactions, first immediately block the card in the Inbank Pay app and then contact Inbank customer support to dispute the transaction.
  • 11. To apply for a loan with Inbank, you do not need to pay for the conclusion of an agreement or anything else. If you see an unusually good loan offer on the internet or on social networks, the prerequisite for which is the payment of a certain commission to the lender before receiving the loan amount, be vigilant.
  • 12. Inbank never initiates private conversations with clients on social networks for the purpose of providing services, nor do we ask for or disclose client data on such channels.

If in doubt, be sure to contact our customer support.